# Refund Policy **1. Cancellation Policy** **Customers can cancel their services at any time. Upon cancellation, customers will lose access to the services at the end of the current billing month.** **2. Refund Policy** **Customers can request a refund within 14 days of the first month of service. To request a refund, customers must contact our support team.** **3. Refund Process** **Upon receiving a refund request, we will review the details and determine whether the request meets our refund criteria. If approved, the refund will be processed, and a credit will automatically be applied to the customer’s original method of payment within a certain amount of days.** **4. Late or Missing Refunds** **If you haven’t received a refund yet, first check your bank account or PayPal again. Then contact us, it may take some time before your refund is officially posted.** **5. Digital keys and Products** **Digital keys/licenses will not be given refunds. The reason for this is once you see the code, we have no way to check whether or not you used the key. We can offer replacements if necessary.** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://splicate.gitbook.io/splicate-docs/splicate-terms-and-policies/refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.